What is case management

It’s important that you feel comfortable with your case manager and feel that they can support you properly. You should be able to choose someone you like and feel at ease with.

Once we identify a case manager who we think may be a good fit, you will have the chance to meet them first before making any decisions. This meeting can take place online (via Teams) or in person, depending on what works best for you.

After meeting them, you can decide whether you would like to work with that case manager. There is no pressure and no obligation to go ahead.

This process is about finding the right support for you, and it’s important that it works for you.

The Initial Needs Assessment is a structured, person‑centred process undertaken at the outset of case management involvement. Its purpose is to gain a comprehensive understanding of the individual’s current circumstances, immediate priorities, risks, and longer‑term goals following injury or life‑altering events.

The assessment considers the individual’s physical, cognitive, emotional, social, environmental, and financial needs, as well as the impact of these factors on daily functioning, independence, and quality of life. Information is gathered through discussion with the client and, where appropriate, their family or support network, alongside review of relevant medical, legal, and professional reports.

Findings from the Initial Needs Assessment are documented clearly and used to:

• Identify urgent and unmet needs,
• Highlight any safeguarding or risk issues,
• Inform recommendations for support, rehabilitation, and services, and
• Provide a foundation for collaborative care planning and goal setting.

The assessment ensures that support is proportionate, evidence‑based, and tailored to the individual, and forms the basis for ongoing case management intervention and review.

Individualised Treatment Plans and Goals are developed collaboratively following completion of the Initial Needs Assessment and are tailored to the unique circumstances, priorities, and aspirations of each individual.

The treatment plan translates assessment findings into clear, structured recommendations and agreed goals that address the individual’s identified needs across health, rehabilitation, daily living, social participation, and long‑term independence. Goals are person‑centred, realistic, and proportionate, taking into account the individual’s strengths, risks, resources, and personal preferences.

Treatment plans may include recommendations for therapeutic input, rehabilitation programmes, equipment, environmental adaptations, statutory or private services, and coordinated involvement of relevant professionals. Where appropriate, goals are prioritised to address immediate needs while also supporting longer‑term recovery, stability, and quality of life.

Individualised goals are reviewed regularly and updated in response to progress, changing circumstances, or new information. This ensures that interventions remain relevant, effective, and aligned with the individual’s evolving needs and desired outcomes, and that support continues to be delivered in a responsive and evidence‑based manner.